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FAQ - Frequently Asked Questions
* IMPORTANT *
Please note that MOST Questions/Issues are covered HERE on this web page!
You will receive a personal reply to your email from one of our Customer Service Team member within 5 business
days ONLY IF your question is NOT already covered in this "FAQ" web page...
* SAVE time and receive answers to your questions IMMEDIATELY ! *
Please Select a Category:
Did NOT find your answer in one of the categories above?
If you already are one of our valued paying members, please feel free to
contact us with your question by simply using one of the options provided
below. One of our customer service representative will be happy to assist
you within 5 business days (excluding week-ends & statutory holidays).
>>> As one of our member, here's how you can easily contact us:
Option #1:
When you ordered, you had to fill out a form with both your personal and
payment information. Immediately after hitting the 'submit' button, a copy
of your
order form was sent to you via email. You can simply use the email
address
FROM which we've sent that email to contact us.
Option #2:
Once we have received and processed your order and after receiving a payment authorization number, we have either sent you an private website's link to have access to the product online and/or sent a package in the mail, depending on which plan you had purchased. In both cases, you will find the address for the
private web page to visit if you need to contact us.
* Customer Service Hours *
Our
customer service team is available to you 45 hours per week!
From Monday to Wednesday: 9:00am to 4:00pm (Eastern Standard Time)
AND...
From Thursday: 9:00am to Friday 9:00am (Eastern Standard Time)
CLOSED on Fridays.
We are mothers too...! We are closed on week-ends and holidays.
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