How long does it take?

Access to the Program's membership

I have not received my Timing Kit

Express shipping option available?

Which products are NOT being shipped?

I have not received my free gifts

How long does it take?

QUESTION:

I ordered a product from your web site last week.
When can I expect to receive my product?

ANSWER:

Only 4 of our products are being 'shipped' (mailed) to you:

• pH Level Test Kit
  
  
• 3-month supply of pH test strips
  
  
• OVATEL - Ovulation monitor
  
  
• pH adjustment's Dietary Supplements
  
  

The 4 products above are shipped (free of charge) via the regular postal
services unless you have purchased the 'EXPRESS' delivery service, which
is available for the first 2 products above only.

Here are the NORMAL delivery delays:

• U.S.A. and Canada = 10 to 15 business days
  
  
• Other countries = 15 to 25 business days.
  
  

Here are the EXPRESS delivery delays:

• U.S.A. and Canada = 3 to 6 business days
  
  
• Other countries = 5 to 8 business days.
  
  

The 'tracking number' for your express delivery service was emailed to you at
the time of shipment. Please visit www.CanadaPost.ca and type your tracking
number in the appropriate field for the current status.

Concerning the delivery delays, we are refering to 'business' days. Meaning that
it EXCLUDES week-ends & statutory holidays. Please calculate starting on the
date you have purchased the product.

Please make sure that the delivery delays above are expired PRIOR to
contacting us and submitting a Ticket about not receiving your order.

If the delivery delay for your order is expired and you have still not received
your product, please submit a Ticket and make sure to include the information
below:

1. Your FULL name
2. Your email address
3. Your payment receipt number (was emailed to you)
4. The name of the product
5. The DATE of purchase
6. Your mailing/shipping address

Your cooperation is appreciated.

TOP

Access to the Program's membership

QUESTION:

I have paid for the Program's membership but I did not receive anything in
the mail and I have not received any information from you either. Where is
my product?

ANSWER:

The access to the Program's membership private web page was available
to you immediately after you have submitted your payment details at the
time of purchase... You must have missed it!

You MUST submit a Ticket and provide us with:

1. Your FULL name
2. Your email address
3. Your payment receipt number (was emailed to you)
4. The DATE of purchase
5. The name of the product
6. The desired baby's gender

Upon reception of this information from you, we'll reply with the private web
page's address so that you can have access to the Program's membership.

TOP

I have not received my Timing Kit

QUESTION:

I have purchased a 'Timing Kit' last week and I have still not received it yet.
What is the delivery delay?

ANSWER:

The Timing Kit is NOT shipped in the mail...! It was available "online" via
a private web page immediately after you have submitted your payment
details at the time of purchase. You probably have missed it then...

You MUST submit a Ticket and provide us with:

1. Your FULL name
2. Your email address
3. Your payment receipt number (was emailed to you)
4. The name of the product
5. The DATE of purchase

Upon reception of this information from you, we will reply with the private
web page's address so that you can have access to the Timing Kit.

TOP

Express shipping option available?

QUESTION:

I am very anxious to receive my product and I would like to know if
you offer EXPRESS shipping?

ANSWER:

YES, we actually do offer this option for two (2) of our products:

• pH level test Kit
  
  
• 3-month supply of pH test strips

At the time of purchase, you will be asked if you wish to receive your
product within the normal delivery delay (free) OR if you wish to order
the EXPRESS delivery service ($).

TOP

Which products are NOT being shipped?

The products below are NOT being shipped to you:

• Program's Membership (Boy or Girl)
  
  
• Timing Kit
  
  
• Gender Diet's Recipes
  
  
• Acidic/Alkaline forming food Chart
  
  
• Secret Resource File

If you have purchased one of the products above and were not able to
reach the private web page for immediate access, you MUST submit a
Ticket and provide us with:

1. Your FULL name
2. Your email address
3. Your payment receipt number (was emailed to you)
4. The name of the product
5. The DATE of purchase

Upon reception of this information from you, we will reply with the private
web page's address so that you can have access to the product.

TOP

I have NOT received my Free Gifts...

QUESTION:

Where are my 3 free gifts that were promised when I purchased
the gender selection Program's membership?

ANSWER:

Your free gifts are posted on the private web page you have received at the
time of purchase - the one you are visiting for complete instructions on how
to use the Program. It is the same private web page you have used to have
your 'License Code' number issued...

The 3 Free Gifts are:

• Gift #1: How to Prevent and Cure Morning Sickness
  
  
• Gift #2: Top 500 Baby Names of the year
  
  
• Gift #3: Healthy pregnancy WITHOUT extra pounds

ENJOY!     :o)

TOP